Close communication and patrol activities improve retention.
This is a customer case study of an automobile manufacturer. NISSOs staff members have been able to communicate closely with employees and customers by conducting daily activities such as safety and health patrols, and the retention rate has stabilized.
Customer Concerns
- 課題01
- In response to a sudden increase in production, temporary workers were increased at once, but the turnover was severe.
- 課題02
- Because temporary workers come from many temporary staffing agencies, it is difficult to follow up carefully with employees
Effects of Service Introduction
- 効果01
- Assigning a manager in charge to provide daily support, including daily living.
- 効果02
- The manager in charge conducts hearings as a consultation service for business concerns
The client's request was to stabilize the initial flow of both temporary staffing agencies and temporary employees, which had increased all at once due to a sudden increase in the number of employees.However, since many companies just bring in people and that is the end of it, the person in charge often did not follow up in time. Despite the frequent turnover of temporary workers, Nissokosan solved the problem quickly by communicating closely with the client and its employees.
Because of daily patrols and close communication, it was easy to build a relationship with customers, who felt free to contact us, and we were able to nip problems in the bud. As a result, the retention rate stabilized.
Related services in this case study
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